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Return Policy

At Papymalls we hope you are satisfied with your purchase. We offer a 30-day return policy on all orders. If you think your piece doesn’t match your requirement, you can initiate a return or exchange up to 30 days from the date of delivery in the original condition and packaging. Please contact our Customer Care Service right away with any concerns about defective or damaged merchandise. For a more efficient refund procedure, please contact us via email before starting the return process.


Can I change my order?

Once you've placed an order, you can't change it, but you can amend your contact and delivery details on our website or contact us via email, we are always here to help you.

Can I cancel my order?

Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 14 days.